- Macknade Fine Foods

Privacy Policy

Macknade Fine Foods Ltd (Company No. 08467289) is committed to protecting and respecting your privacy.

This website is in accordance with the EU General Data Protection Regulations (GDPR).

This privacy policy explains how we use any personal information we collect about you when you use this website.

What information do we collect about you?

We collect information about you when you create an account with us or place an order for products or services. We also collect information when you sign up to our email newsletter or submit queries via our online forms. Furthermore, we collect information when you voluntarily complete customer surveys, participate in competitions or sign up to our loyalty scheme (the Macknade Community Scheme). Website usage information is collected using cookies.

How will we use the information about you?

We collect information about you to process your order, manage your account and if you agree, to email you with news, events and other information that we think may be of interest to you.

Macknade Fine Foods Ltd will not share your information for marketing purposes with any third-party businesses unless you have given explicit & separate consent.

When you visit our site to read or download information, we log your IP address which is automatically recognised by the web server. We do not make this information available to third parties, nor do we store or capture personal information.

For further information regarding how we use your information when you sign up to our Macknade Community Scheme, please click here.

Marketing

If you subscribe to our e-newsletter we will email you periodically with our news and upcoming events. Your email address is not passed on to third parties and you can remove yourself from the mailing list at any time. Your options to do this are as follows:

  • Opt out of all mailing lists
    There is an unsubscribe link in the footer at the bottom of all marketing emails. Simply click the link and you will be unsubscribed from all mailing lists but your details will remain in our system.
  • Opt-out of all mailing lists and have your details deleted from our records
    Click here and complete the form (there is also a link to the Forget Me form in the footer at the bottom of our site). Please note this is a manual process so one of the team will be in touch with you once the request has been completed.
  • Manage your preferences 
    You can also manage your preferences so you only receive emails you’re interested in by visiting your Preference Center – a link can be found in the footer of this website and in the bottom of all marketing emails.

We use a third-party provider, Campaign Monitor, to deliver our newsletter and store this information. We gather statistics around email opening & clicks using industry standard technologies to help us monitor and improve our newsletter. For more information, please click here to see Campaign Monitor’s privacy policy.

Access to your information and correction

You have the right to request a copy of the information we hold about you. If you would like a copy of some or all of your information please email us at marketing@macknade.com or write to us at the following address: Macknade Fine Foods Ltd, Selling Road, Faversham, ME13 8XF.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Cookies

A cookie is a piece of data stored in a user’s web browser while they view a website. When the users browses the website again, the data can be retrieved to notify the website of the user’s previous activity. For information on our cookie policy, please click here. You can also find out more about cookies here.

Other websites

We may also have links to other websites that are not managed by ourselves. We do not take responsibility for any information you share with these linked sites. This privacy policy covers the Macknade Fine Foods Ltd website (www.macknade.com) only and we recommend that you read the privacy policies of any linked sites.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this webpage. This privacy policy was last updated on 16th May 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you. You can do this by emailing marketing@macknade.com or writing to us at Macknade Fine Foods Ltd, Selling Road, Faversham, ME13 8XF.

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