Message on COVID-19
To all of our Macknade Community…
As a generational, family business, Macknade has seen many challenges in its time. In the last 40 years, as we shifted away from farming, we have been part of huge change – social and economic, internal and external – and this feels like another watershed moment for all of us, made all the more challenging as, at present, it feels outside of our control.
I have no doubt that by working together we will more than overcome it. I recognise this is not a short term challenge but one which will evolve and change in the weeks and months ahead and will impact all of us.
With this in mind, here is some essential information on the situation at present and the measures we are putting in place:
We have very strong relationships with our suppliers, built up over years of working together, and so we are confident we will have supplies. Our range may reduce over time, but we will be able to help and advise on replacements and make sure you are all well served.
To support all of our customers, we will be observing any ‘stock piling’ and will look to instigate purchase limits on certain products if it becomes a problem. Our priority is to make sure that essential items remain available to everyone and supplies are effectively managed.
Our policy remains the same as it always has been – making sure staff wash their hands thoroughly and regularly to maintain high levels of hygiene, rather than wearing gloves (we have consistently found that ungloved hands are more regularly washed and managed properly).This also means freeing gloves up for the health services that need them most at this time. If you do wish for our staff to use gloves when handling your food, please just ask.
Supporting Our Community
We recognise that some of you will be unable to get to us and we are establishing systems to support this. We will have further information on this ASAP and will update you in due course
This is a dynamic & fast-moving situation and we are following government guidance closely. Please keep an eye on our social media channels for updates and do feel free to give us a call if you have any questions or concerns, if we can support in any other way… or if you simply want to chat to us about it. Macknade is all about relationships & people, and we know how important it is to be able to hear a friendly voice in tough times, so please do not hesitate to call and we will do our very best to help.
I am hugely grateful for everyone’s support. We will keep you informed and together work our way through the days and weeks ahead.
My very best regards,
Managing Director and 6th Generation at Macknade