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Message on COVID-19 Pt 2

An update from Stefano on our growing delivery service and the future at Elwick Place…

These last ten days have been intense for everyone. As a business we feel blessed by the support we have received from our community, old friends and those coming to us for the first time.

We are acutely aware of the important role we play in the community, particularly now, and we must balance the importance of keeping groceries available with our first priority of keeping our team and community safe.

Adapting Together

At our Flagship Food Hall in Faversham we have implemented clear plans to manage a safe, physical environment to shop and work in (it is tightly controlled and we are grateful to all our customers who have happily engaged with this).

Furthermore we are growing our collection and delivery service so that we can reach a wider audience, now extending from Faverham out to Ashford, and many of the villages and towns in between (do keep an eye on our social channels as we extend the service further). It is a simple process, with a call through to our main line – 01795 534497 – and our team can then help you from there. You can also find more details here.

None of this would be possible without the incredible support of our suppliers, the endless work of the Macknade team and the patience and appreciation shown by all of you as our customers. It is a truly emotional time and the strength comes from seeing how as a team and as a community, we are there for each other.

Elwick Place

A hard decision we’ve now had to take is to stop retailing at our wonderful Elwick Place. It has been a labour of love for the best part of a year and a half and we were thrilled to open our doors last month to such an overwhelming response.

We want to do everything we can to protect this fledgling business in the long term, which means that stopping the retail for now is the right thing to do. The team in Ashford have done a fantastic job of getting Ashford off the ground and we will all be back before you know it… stronger than ever.

Deliveries Around Ashford

As I’ve just mentioned…we are not going anywhere though!

As it is in Faversham, Macknade will still remain a big part of the Ashford community and residents will be able to take advantage of our new local delivery service, offering a wide range of essential groceries, fruit, veg, dairy & meat direct to their doors. Orders for this must be placed with our central deliveries team on 01795 534497 and we will take care of the rest.

Thank you to everyone who has supported us at Elwick Place – our incredible team, our suppliers, our contractors, Ashford Borough Council and of course, you, our customers. As we work together to bring this under control, we will be able to pick up where we left off in no time… with an even stronger team spirit.

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